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Find answers to common questions or reach out to our support team.
FAQ
What is SotaEx?
SotaEx is a mobile application that allows you to easily and securely convert USDT into Indian Rupees (INR).
Which devices are supported?
Currently, SotaEx is available exclusively for Android devices running version 8.0 or higher.
How secure is SotaEx? What is key‑free technology?
We use Multi‑Party Computation (MPC) to remove the need for a single private key. This provides institutional‑grade protection with no single point of failure.
Do I need to deposit USDT?
No. Your account and USDT balance are ready upon login. There is no need to deposit.
How long does it take to receive INR?
We process your request immediately. Due to the Indian banking system and partner processing times, the INR settlement can take up to a few hours to appear in your bank account.
Are there fees?
The exchange rate displayed in the app is inclusive of service fees. There are no hidden charges from SotaEx. [Your bank may charge fees for receiving funds.]
What are the transaction limits?
[Minimum and maximum limits per transaction/day/month will be listed here.]
Which bank accounts are supported?
[Supported banks or general requirements for Indian bank accounts will be listed here.]
How can I contact support?
Email us at support@sotaex.com or reach us on Telegram: SotaEx Official.